Dear Valued Supplier,
Wahl Clipper Corporation has been the leader in the professional and home grooming category since 1919, with the invention of the first practical electric hair clipper. Our hair grooming products and services are recognized in households and by professionals all over the world. The company continues creating innovative products and services for its customers worldwide.
As partners in our worldwide organization, suppliers are crucial to our success. We challenge our suppliers to provide the best possible service, product, delivery, and price. Suppliers who successfully meet this challenge will benefit from an increase in business.
The purpose of this handbook is to provide an overview of the procedures and resources that will motivate and assist our suppliers in adhering to certain strict business requirements. All suppliers of inventory/non-inventory items, services and assemblies must follow the requirements contained in this document unless otherwise specified in separate specific agreements. Failure to comply to these requirements will result in financial penalties and ultimately loss of business if the failure to comply is chronic and unresolved.
Please acknowledge the receipt and understanding of this document by signing and returning the Acknowledgement of Receipt, Understanding and Compliance to the Wahl Clipper staff facilitating the onboarding of your company.
§1.0 General Requirements
All Suppliers are to fully comply with the stated requirements of this handbook. Wahl Clipper Corporation ("Wahl") reserves the right to change the contents of this handbook.
§2.0 Quality
Wahl has been manufacturing quality products since 1919. Our objective is to purchase quality materials and components, at competitive prices, from companies who meet the generally accepted ideals of Social and Environmental Responsibility.
Wahl suppliers are expected to operate a documented quality system capable of consistently meeting Wahl's specifications. ISO 9001 is the recognized reference standard; formal certification is encouraged but not universally required. Full quality assurance requirements — including quality system expectations, sampling, incoming inspection, and change management — are defined in the Supplier Quality Agreement provided at onboarding.
The following essential elements will be used to ensure conformance of quality requirements:
- Diligent adherence to drawings and other written specifications is required.
- Advance written approval is required for any deviation from drawings or other written specifications.
- Failure to adhere to drawings and other written specifications will have consequences as outlined in the Wahl Clipper Corporation SRC-005 — Supplier Performance Guide.
- Supplier is responsible for costs incurred by Wahl because of unapproved deviations in Quality.
Nonconformance reports (NCRs) will be issued by Wahl Quality for non-compliance issues and may result in charge backs or fines as noted in Addendum A. Response and corrective action timelines are defined in the Supplier Quality Agreement. Sterling facility suppliers: see Supplier Quality Agreement §Defects and §Nonconforming Product and Corrective Action. All other suppliers: contact your Wahl Quality representative for applicable requirements.
§3.0 Commercial Terms
§3.1 Pricing
Detailed written explanation of proposed price increases, typically by product groups, are required and must include:
- Currency and exchange rates (if applicable)
- Raw material price movements by commodity, including as-quoted and current commodity pricing, index used and link to this index
- Freight (shipping) price movements
- Other commercial factors influencing price adjustment
90 days written notice is required during which time Wahl will study both the proposal and alternative product sources. Written acknowledgement from Wahl is required before price increases are applied to invoices. Price changes are placed into effect based on Wahl Purchase Order Date, not the ship date.
Price Decreases are expected when cost drivers move in a direction favorable to Wahl and will be implemented immediately (90-day notice not required).
Price Change Files must be in Excel spreadsheet format and must include Wahl Part Number and Rev Level as used on Wahl Purchase Orders. Price Change Files must be sent to the Buyer, Category Manager and Sourcing Analyst.
§3.2 Packing Lists
- E-mail a copy of the packing list to the Buyer as a form of ASN (Advance Shipping Notice)
- Paper copy of the packing list must be attached to the outside of the shipment when it arrives at Wahl
- The packing list must contain: Wahl Part number, Quantity, PO number/line number (must be in barcode form)
§3.3 Invoices
Invoices must match the Purchase Order and Packing List documents. Must be priced at Wahl authorized price point. Invoicing must be four decimal places or fewer. Required fields: Wahl Part number, Quantity, PO number, PO line number, PO price.
Send all invoices to Wahl Accounts Payable: AP-invoices@wahlclipper.com
§3.4 Supplier Payments
To reduce costs and chance of fraud, Wahl Clipper requests use of preferred payment methods. A Payment Authorization Form (PAF) will be completed by supplier and submitted to Wahl Clipper as part of the new supplier onboarding process. IBAN number is required for non-U.S. companies.
§3.5 Debit Memos (Charge Backs)
Debits (charge backs by Wahl against the supplier) will be deducted immediately upon processing of the Debit Memo by the Wahl Buyer and Accounts Payable. Wahl will make every effort to ensure that charge back situations are fully investigated and communicated to the supplier in a timely manner. Debits for issues addressed in this document do not require further supplier agreement to be entered by Wahl.
§3.6 Inventory Responsibility through the Supply Chain
Wahl will not be responsible for materials which have not been ordered on a Wahl Purchase Order. Forecasting and Stocking Programs will be documented separately and covered by a Formal Agreement, Purchasing Agreement, or Purchase Order with specific terms. In no case, except as covered by a specific signed agreement, will Wahl be responsible for more than 3 months' total supply (1 month finished + 2 additional months component stock based on corresponding forecast).
§3.7 Purchase Order Terms & Conditions
The Terms of Purchase pursuant to which Wahl will purchase goods are located at www.wahl.com/terms. All Purchase Orders submitted by Wahl are expressly conditioned upon and subject to the Terms of Purchase.
Confirmation to purchase orders is required acknowledging: order number accepted, ship-to address, and planned ship date per PO terms. If unable to fulfill as ordered, the supplier must communicate the alternative quantity and/or date and reason.
§3.8 Direct Import and Drop Ship Orders
Wahl may issue Purchase Orders requiring purchased material to be shipped directly to a customer rather than to a Wahl facility. Suppliers are expected to refrain from direct contact with the end customer except as required by legal import and customs activity. If direct contact is required, the Wahl Buyer will authorize by e-mail and must be copied on all correspondence.
Packaging Specifications:
Pallets: Good quality USA GMA 40" × 48" (4-Way Entry Stringer). Pallets must not have missing or broken boards. Minimum 7 top boards, 5 bottom boards, 3 stringers. No broken or cracked stringers visible from three sides longer than one inch. Pallets must be clean and odor-free. No cracks on top/bottom boards wider than ⅛-inch and 15 inches in length. No splinters greater than three inches. Pallet load-bearing capacity maximum: 2,500 lbs. Wrap at least 3 times around the load from top to bottom. Maximum pallet height: 72" unless previously agreed.
Shipping Cartons: Must be clearly marked on the outside with: Part number & Quantity, Wahl Purchase Order Number, Box number and total number of boxes, Gross and Net weight, Dimensions (L × W × H), CBM. All cartons must be labeled with SCC#.
Standard Packs: Subject to artwork and barcode standards and must follow the PPAP approval process. Barcodes must be readable to Wahl published standards available from the Quality Manager. Cartons should be shipped in full — no partial cartons.
Individual Packs: Subject to artwork and barcode standards and must follow the ISIR approval process. Barcodes must be readable to Wahl published standards.
Safety of Loads: Supplier is responsible for safely loading each carton, pallet and truck or ocean container. Individual shipping cartons may not weigh more than 40 lbs. (18.2 kgs). Pallet load-bearing capacity maximum: 2,500 lbs.
§4.0 Delivery Expectations
- Wahl expects timely delivery. The supplier should estimate the necessary transit time and ship early enough to meet the Purchase Order Need Date. Allowable deviation is up to three (3) days early and zero (0) days late.
- Suppliers who chronically fail to deliver on time can be assessed financial penalties (see Addendum A) and could face eventual loss of business.
- If on-time delivery is in jeopardy, Wahl requires notification by the supplier to the Buyer well in advance of the missed delivery date. Failure to notify Wahl may result in financial penalties and score degradation in our Supplier Rating System.
§5.0 Supplier Shipping Instructions
Wahl Clipper Corporation and supplier shall work together to ensure on-time and damage-free delivery of shipments. The following terms apply to all products shipped unless alternate delivery terms govern specific shipments.
§5.1 Domestic Shipments
- Collect Shipments (Domestic LTL): All Domestic LTL shipments are to be sent "collect" — Wahl Clipper pays freight on our account. Coordinate via: InboundTransportation@wahlclipper.com
- Small Package Shipments: For shipments ≤90 kg / 200 lbs, no single package >32 kg / 70 lbs, not exceeding 108 inches in length or 165 inches combined length and girth — ship via the small package carrier named on the order using Wahl's designated account number.
- Other Domestic/Regional Shipments: UK/EU/Asia shipments shall use the named carrier on the order. North America shipment details shall be sent to InboundTransportation@wahlclipper.com.
§5.2 International Shipments
- Free Carrier (FCA): International shipments are to be sent Free Carrier (FCA) to the supplier's facility, Incoterms 2020.
- Small Package (International): For shipments ≤181 kg / 400 lbs — ship via the carrier named on the order using Wahl's designated account number.
- Other International: Complete and send all required export paperwork and shipment details to customs@wahlclipper.com, with the Wahl Buyer on copy.
§5.3 Delayed Delivery
If the requested delivery date cannot be met, the supplier must pay the cost of freight by shipping "prepaid" for domestic shipments and DAP our designated consignee address (Incoterms 2020) for international shipments.
§5.4 Allowable Service Levels
Only domestic ground or international economy service is permitted. Any expedited service level must be approved by Wahl in writing prior to shipment.
§5.5 Hazardous / Dangerous Goods
It is the supplier's responsibility to be aware of any goods considered Hazardous/Dangerous, and to properly package, label, and prepare necessary documentation in accordance with federal and local laws and regulations.
§6.0 New or Changed Product Submission (PPAP)
Production Part Approval Process (PPAP) approval is required for all new and changed products, processes, or sub-contracted suppliers. PPAP approval may also be required for previously approved products not purchased within the past 12 months.
PPAP samples will be requested by Wahl Sourcing. Quantity will be determined at time of order. Samples must be manufactured using the actual production process and must include all final packaging, artwork, and other end-state requirements.
Full PPAP requirements, submission package contents, and the Part Submission Warrant (PSW) process are defined in the Supplier Quality Agreement, which is provided to all suppliers during the onboarding process. Suppliers shipping to the Wahl Sterling, IL facility should refer to the Supplier Quality Agreement — Sterling.
For questions about PPAP requirements, contact your Wahl Quality representative.
§7.0 Supplier Performance Rating
The SRC-005 — Supplier Performance Guide defines the scoring methodology, category weights, VAVE credit criteria, and supplier classification tiers used by Wahl.
Supplier scorecarding applies to suppliers that meet volume and spend thresholds defined in the SRC-005 — Supplier Performance Guide. Not all suppliers are subject to formal scorecarding. Contact your Wahl Buyer to confirm whether your account is included.
The rating system evaluates performance across five categories: Annual Purchase Price Variance (APPV), Payment Terms, Lead Time, On-Time In-Full Delivery (OTIF), and Quality (PPM). Full methodology is defined in the SRC-005 — Supplier Performance Guide, available on the supplier portal.
§8.0 Country of Origin Certificates (USMCA)
- Must be on official US Customs & Border Protection document. Non-USMCA may be on Company Letterhead.
- Must list all SKUs in detail — generic or blanket USMCA Certificates are not acceptable.
- Must be provided within 24 hours any time USMCA or Country of Origin status changes.
- Must be provided annually (October–November) whether requested or not. Reminders will be sent; failure to receive a reminder does not remove responsibility.
§9.0 Environmental, Regulatory and Ethical Requirements
Wahl Clipper Corporation is committed to responsible sourcing, ethical business conduct, and environmental stewardship. All suppliers are required to meet Wahl's compliance obligations as a condition of doing business.
Complete compliance requirements — including required documents, applicable regulations, submission timing, and applicable forms — are defined in:
Wahl Supplier Compliance Requirements (COM-001)
This document is provided to suppliers during the onboarding process and is updated independently of this Handbook. Suppliers are responsible for maintaining current compliance with all applicable requirements. When Wahl's compliance requirements change, only the Wahl Supplier Compliance Requirements document will be revised — no corresponding change to this Handbook is required.
§10.0 Non-Disclosure, Non-Use, Non-Circumvent and Bailment Agreements
Each supplier may be required to sign additional agreements with Wahl:
- NDA — Non-disclosure agreement, as deemed necessary by Wahl Sourcing.
- NNN — Non-disclosure, Non-use, Non-circumvent agreement, as deemed necessary by Wahl Sourcing.
- Bailment — Ownership terms and conditions related to tooling paid for and owned by Wahl.
These agreements are executed as separate legal instruments and are provided by Wahl Sourcing as applicable.
§11.0 Supplier Diversity
Wahl Clipper Corporation promotes and would like to ensure the participation of certified Diverse Owned Businesses as approved inventory suppliers. Suppliers with diverse certifications (Veteran-Owned Business Enterprise, Women-Owned Business Enterprise, Minority-Owned Business Enterprise, etc.) are encouraged to indicate their status during the onboarding process.
See SRC-002 — Global Supplier Set Up Form v1, Section 3 for the complete diversity status declaration. Submit credentials to your Wahl Sourcing contact at the time of onboarding.
Addenda
Cost Recovery — Debit Memos Issued by Wahl
Whenever in receipt of a non-conforming item, Wahl reserves the right to recover its cost. A notice of the non-conformance with supporting data will be sent at the time of its occurrence. Disposition to scrap or rework of non-conforming items is solely at Wahl's discretion considering total cost and available resources. Items dispositioned by Wahl for scrap may be returned to supplier upon request, or will be scrapped by Wahl. Supplier is responsible for freight and arranging pickup for items it requests for return. Pickup must be arranged within two (2) weeks of the notice of disposition to supplier. Scrap product will be debited to supplier at landed cost.
| Charge Type | Rate | Basis |
|---|---|---|
| Labor Charge-Back Rate | $53.50 | Per hour |
| Administrative Fee | $150.00 | Per occurrence |
Note: Labor Charge Backs and Admin Fee are solely to recover the cost of managing the compliance infraction through the Wahl system.
Sample Purchase Order Document
The table below illustrates required fields on all Wahl Purchase Orders. Supplier invoices, packing lists, and shipments must reference these fields.
| Field | Description / Requirement |
|---|---|
| Wahl Part Number | Must appear on all documents and in barcode form on packing list |
| Item Description | Full description as shown on Wahl system |
| Quantity | Ordered quantity; invoiced quantity must match |
| Unit Price | Four decimal places or fewer; must match authorized price |
| PO Number | Required on invoice, packing list, and carton labeling |
| PO Line Number | Required on invoice and packing list; barcode required on packing list |
| Ship-to Address | As specified on Purchase Order |
| Need Date | Delivery must be within 0–3 days early; zero days late |
Supplier Document Reference Map
| Topic | Document | Provided at Onboarding? |
|---|---|---|
| Supplier onboarding form | SRC-002 — Global Supplier Set Up Form v1 | Yes |
| Compliance requirements (all) | COM-001 — Supplier Compliance Requirements v1 | Yes |
| Payment setup (US) | SRC-003 — U.S. Payment Authorization Form v1 | Yes |
| Payment setup (Non-US) | SRC-004 — Non-U.S. Payment Authorization Form v1 | Yes |
| PPAP / Quality requirements | QA-001 — Supplier Quality Agreement v1 | Yes — Sterling suppliers |
| Supplier performance / scorecarding | SRC-005 — Supplier Performance Guide v1 | Available on portal |
| Wire transfer instructions | FIN-001 — Wire Transfer Instructions (issued by Finance at onboarding; see Addendum D) | Yes |
| PO Terms & Conditions | www.wahl.com/terms | Always available |
| Legal agreements (NDA/NNN/Bailment) | Provided by Wahl Sourcing as applicable | As applicable |
Wire Transfer Instructions — FIN-001
Wahl Clipper Corporation issues payment via ACH (domestic), domestic wire transfer, or international wire transfer depending on supplier location and payment authorization method selected on the applicable Payment Authorization Form.
Wire transfer instruction sheets — covering Wahl's banking details, routing information, and remittance reference requirements for both domestic and international transfers — are issued directly by the Wahl Finance team at the time of supplier onboarding and upon payment setup completion.
Suppliers must complete the appropriate Payment Authorization Form before wire transfer instructions will be issued:
- SRC-003 — U.S. Payment Authorization Form (domestic ACH / wire)
- SRC-004 — Non-U.S. Payment Authorization Form (international wire / BACS / SEPA)
For current wire transfer instructions or to request an updated instruction sheet, contact the Wahl Finance team at BankAccountRequest@wahlclipper.com.